Welcome to the official Rules page for The Pokies 114 on pokies100au.org. Below you will find the full, easy-to-follow rules and terms that govern use of our gaming platform. We wrote this page after testing the service and reviewing the operator documentation; our results show that transparency, fair play and fast account handling are core to how The Pokies 114 operates. Please read these rules carefully before registering or placing bets.
The Pokies 114 operates as an online gaming platform under company registration number 3-102-841524. Our registered base is 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The business was established in 2021 and operates from Costa Rica.
We operate with regulatory oversight consistent with industry expectations and we comply with guidance from recognised authorities. The Pokies 114 works under the regulatory framework of PAGCOR. Our compliance and legal teams ensure that we meet applicable requirements for fair play, anti-money laundering (AML) and responsible gambling controls.
These rules are a legally binding agreement between you (the player) and The Pokies 114 (the operator). By registering an account and using our services — via desktop, mobile or other internet-enabled device — you confirm that you have read, understood and accepted these rules in full.
If you do not agree with any part of these rules, you must not register or must stop using The Pokies 114 immediately.
We reserve the right to update or change these rules at any time. Updates may be required for reasons including regulatory changes, improvements to customer service, or to reflect new products and promotions. We will publish revised rules on the site. Continued use after publication of changes constitutes acceptance of those changes.
When opening an account with The Pokies 114 you must provide accurate personal details. That includes full name, date of birth, email address and phone number. We will use this information for identity verification, payment processing and regulatory compliance.
Our testing of account registration processes shows that accounts verified quickly with complete and accurate documentation. If you change your contact details, you must update your profile or contact customer support to ensure records remain accurate.
The Pokies 114 is committed to responsible gaming. You must not play if you have self-excluded, or if another operator has restricted your account. We provide tools and support for players who wish to set deposit limits, take time-outs or self-exclude. Our team tested the self-exclusion and limit-setting features: they are straightforward to use and effective in practice.
If you, or someone close to you, needs help with gambling-related harm we recommend contacting local support services or using our in-site tools to restrict access immediately.
Bonuses and promotions are offered at our discretion and are subject to specific terms. The Pokies 114 reserves the right to void or alter promotions where there is evidence of abuse or where a player breaches these rules.
Deposits are credited once we have confirmation of funds from your payment provider. Your local payment provider’s processing times may affect how quickly funds appear.
You may only deposit funds using personal payment methods in your name. If you need to use a third-party payment method for a specific reason, this must be pre-authorised by our support team.
Withdrawals are processed in line with our verification and AML procedures. We strive to process withdrawal requests promptly; however, processing times vary depending on verification status and your financial institution.
Our results from testing show that withdrawals which do not require additional identity checks are typically processed faster. Where we require documentation to complete KYC checks, withdrawals will be delayed until verification is finished.
| Payment Method | Minimum Playthrough | Typical Notes |
|---|---|---|
| PayID | 1x of deposited amount | Fast deposit. Withdrawal subject to verification. |
| Credit / Debit Card | 3x of deposited amount | Higher playthrough due to chargeback and AML risk. |
| Other e-wallets / virtual wallets | Varies by promotion | See promotional terms for game eligibility and restrictions. |
The Pokies 114 does not act as a bank and your account does not accrue interest. We do not charge withdrawal fees; however, your financial institution may apply fees or conversion charges. If a withdrawal is returned by your financial institution, we will contact you to arrange an alternative method to deliver funds.
To comply with AML laws and ensure the safety of our players, The Pokies 114 may request documentation to verify identity. Typical documents include government-issued ID, proof of address and proof of payment. We retain the right to hold funds until verification is complete.
If a game malfunctions or behaves unexpectedly, you must not take advantage of the situation. We will investigate any reported malfunction with our software partners. If a malfunction affects gameplay or funds, we may in our discretion cancel bets, void wins or make adjustments to player balances to restore fairness.
If you dispute a transaction or outcome, contact our support team with full details. We keep logs and server records of game rounds and transactions and will use those as primary evidence when investigating disputes. Our dispute resolution process follows these steps:
We seek to resolve disputes fairly and transparently. Our investigations are thorough and, where appropriate, we make adjustments to restore player balances or to cancel incorrect transactions.
We reserve the right to suspend or terminate accounts where we reasonably suspect a breach of these rules, illegal activity, fraud, money laundering or abuse. In such cases we may withhold funds while an investigation is conducted. If a breach is confirmed, funds may be confiscated and accounts closed with or without notice.
Examples of conduct that may lead to suspension or termination include collusion, multiple account abuse, use of stolen payment instruments, and fraudulent activity.
Where criminal activity is suspected, The Pokies 114 will cooperate with law enforcement and regulatory investigations. This may include sharing account information, transaction history and any relevant evidence.
We collect and process personal data to provide our services, to meet legal obligations and to protect the safety of our players. Personal data is treated seriously and handled according to our privacy procedures. We will not share your personal data with third parties except as required for fraud prevention, regulatory compliance or where you have given consent.
These rules are governed by the laws applicable to The Pokies 114’s operational jurisdiction. If you have a complaint that cannot be resolved through our support team, you may escalate it via the formal complaints process set out on the site. We aim to respond to formal complaints promptly and fairly.
As part of producing this Rules page, we tested core aspects of The Pokies 114 including account registration, deposit and withdrawal flows, bonus application and customer support interactions. Our results show:
These tests inform the guidance we provide on this page and help ensure the information is actionable and accurate.
| Topic | Summary | Your action |
|---|---|---|
| Age requirement | Must be of legal age in your jurisdiction | Confirm local laws before registering |
| Identity verification | Document checks may be required | Upload ID and proof of address when requested |
| Bonuses | Subject to specific T&Cs and wagering | Read promotional terms carefully |
| Deposits | Processed on confirmation from your provider | Use payment methods in your name |
| Withdrawals | Processed after verification; may be delayed by banks | Provide requested documents quickly |
| Account suspension | For breaches, fraud or regulatory reasons | Comply with investigations and provide requested info |
If you need assistance or wish to dispute an outcome, contact our support team via the site. When you contact us, provide clear information including account ID, transaction references and relevant screenshots where possible. Keep records of all correspondence. If your issue is not resolved by support, escalate via the formal complaints channel on the site for an independent review.
The Pokies 114 reserves all rights not expressly granted in these rules. In cases where any provision of these rules is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Headings are for convenience and do not affect interpretation.
These rules provide clear, practical information designed to protect both players and the operator. We encourage you to keep a copy of these rules for your records and to check back periodically for updates. By using The Pokies 114, you agree to comply with these terms and help us maintain a fair, secure and enjoyable gaming environment for all players.
Effective date: These rules are effective immediately upon publication on pokies100au.org. For the most current version, always refer to the Rules page on the site.
Company registration: 3-102-841524. Registered office: 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Regulator reference: PAGCOR.
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